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4 years 5 months ago #44120

Update: Semi Final ST Priority Window Extended
10th May 2016

The 2015/16 Season Ticket Holder priority access window has been extended until 9am on Thursday the 12th of May. This is to allow Season Ticket Holders who have not yet been able to purchase tickets due to issues with the tickets.ie portal to do so. Connacht Rugby again apologises for the inconvenience this has caused our 2015/16 Season Ticket Holders.

Any remaining tickets will go on sale to the general public at 9am on Thursday the 12th of May.

For more information, click here.

(From Connacht Rugby website)

Last edit: 4 years 5 months ago by green13.

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4 years 5 months ago #44121

I thought the tickets.ie issues had been sorted.
Are there still STHs who haven't been able to get tickets of any kind?


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4 years 5 months ago #44122

pinky wrote: I thought the tickets.ie issues had been sorted.
Are there still STHs who haven't been able to get tickets of any kind?


WTF?? The portal was down for a few hours so now people need a full extra day? Ridiculous


“I wanna f#*kin' win, I wanna f#*kin' win..............BADLY”

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4 years 5 months ago #44123

And still Tickets.ie says on the portal that the offer ends at 9 tomorrow...the 11th.
I smell another issue coming!!!

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4 years 5 months ago #44125

menacethedenis wrote:

pinky wrote: I thought the tickets.ie issues had been sorted.
Are there still STHs who haven't been able to get tickets of any kind?


WTF?? The portal was down for a few hours so now people need a full extra day? Ridiculous



Haha, you can't please everyone

Surely season ticket holders deserve preference. Perhaps, and maybe I'm completely wrong here, but if Glasgow have sold their allocation now, maybe some Clan tickets will be available to Season Ticket holders again in the morning

I think it's perfectly fine that they've extended the deadline


@ConnachtCows - Always looking for new followers :)

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4 years 5 months ago #44126

menacethedenis wrote:

pinky wrote: I thought the tickets.ie issues had been sorted.
Are there still STHs who haven't been able to get tickets of any kind?


WTF?? The portal was down for a few hours so now people need a full extra day? Ridiculous


Probably not as simple as that! My Juniors aren't on my season ticket account as they wanted to see their own names on the big display of season tickets holders in the Sportsground:evil: Stupidly on my part, I neglected to add email addresses to their season tickets so the only way for me to get their tickets for the 21st was to phone that bloomin 399977 number. 24/7 ?!? thats a joke, its impossible to get an answer from it and I've wasted more time trying so my only real option is to get into the Sportsground tomorrow. Im sure there are others in similar circumstances, not everyone has a email address.

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4 years 5 months ago #44129

menacethedenis wrote: WTF?? The portal was down for a few hours so now people need a full extra day? Ridiculous


Ah here. It's hardly ridiculous. They're obviously doing their best to minimise the impact of the screw up on Monday morning (90% of which was entirely out of their control, the remainder a result of inexperience rather than incompetence).

At this stage, there's no doubt that they'll sell all the tickets so they can allow another 24 hours to ensure that any season ticket holder who wants to can buy two stand tickets. After that, people might be a bit annoyed at having missed out on their usual Clan ticket, but there can be no real complaints (whilst I would complain if I'd missed out on a Clan ticket, I would recognize that this wasn't a real complaint).

They've clearly learned from the mistakes that they made prior to the Grenoble match, and I'm sure they'll learn from the mistakes made for this game in time for the ECC knock outs next season.

Last edit: 4 years 5 months ago by Evil_g.
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4 years 5 months ago #44132

so for the general sale tickets are they going to be onsale on the connachtrugby.ie website or from tickets.ie website?

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4 years 5 months ago #44133

clanman wrote: so for the general sale tickets are they going to be onsale on the connachtrugby.ie website or from tickets.ie website?


Unless something has changed for this game they'll be on tickets.ie. Any link from the connachtrugby site will bring you to tickets.ie.

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4 years 5 months ago #44134

Evil_g wrote:

menacethedenis wrote: WTF?? The portal was down for a few hours so now people need a full extra day? Ridiculous


Ah here. It's hardly ridiculous. They're obviously doing their best to minimise the impact of the screw up on Monday morning (90% of which was entirely out of their control, the remainder a result of inexperience rather than incompetence).

At this stage, there's no doubt that they'll sell all the tickets so they can allow another 24 hours to ensure that any season ticket holder who wants to can buy two stand tickets. After that, people might be a bit annoyed at having missed out on their usual Clan ticket, but there can be no real complaints (whilst I would complain if I'd missed out on a Clan ticket, I would recognize that this wasn't a real complaint).

They've clearly learned from the mistakes that they made prior to the Grenoble match, and I'm sure they'll learn from the mistakes made for this game in time for the ECC knock outs next season.


Ah here what about the thousands of people who are not season ticket holders who want to go to this game? People that Connacht need to try and turn into regulars if not future season ticket holders. I'm sure there'll be plenty of them looking for tickets tomorrow like they were told. Why are they now being inconvenienced as well? Could they not just hold back the tickets they have supposedly reserved for season ticket holders seperately and release the rest as planned with any leftovers released later? The whole thing has been a shambles.


“I wanna f#*kin' win, I wanna f#*kin' win..............BADLY”

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4 years 5 months ago #44136

Lads!

Glasgow haven't been told anything different so our "public" sale will still go ahead tomorrow. Our allocation hasn't sold out so there WILL be returns (given we are entitled to 25% of each stand I very much doubt we will sell out any one stand). I'd be amazed if more fans travelled for the semi than last week- Galway is awesome but it is awkward to get to and prices are no longer cheap. Many will struggle to make the trip twice in 2 weeks.

I repeat. There WILL be returns.

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4 years 5 months ago #44139

menacethedenis wrote: The whole thing has been a shambles.


It really hasn't.

The stadium's too small and the website chosen at a time when sell outs were unimaginable couldn't cope with the demand.

Connacht's core customer base have been up in arms for the last two days so they've taken steps to address the complaints as best they can.

Supporters who don't have season tickets can try to buy tickets on Thursday. I hope they consider buying season tickets for next year when they see the advantages.

None of the above problems would have arisen if Connacht were being badly run.

Last edit: 4 years 5 months ago by Evil_g.

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4 years 5 months ago #44140

Evil_g wrote:

menacethedenis wrote: The whole thing has been a shambles.


It really hasn't.

The stadium's too small and the website chosen at a time when sell outs were unimaginable couldn't cope with the demand.

Their core customer base have been up in arms for the last two days so they've taken steps to address their complaints as best they can.

Supporters who don't have season tickets can try to buy tickets on Thursday. I hope they consider buying season tickets for next year when they see the how we're prioritised.

None of the above problems would have arisen if Connacht were being badly run.


I didn't say they were badly run. I worked in ticket sales for many years and this kind of thing at best leaves a bad impression and at worst pisses people off no end. I have no problem prioritising season ticket holders but if Connacht are going to grow their fanbase which they desperately need to do, non-season ticket holders also need to be accommodated to the best of their ability. People are already giving out on Facebook and Twitter about this late change. If there were season ticket holders, who are guaranteed a ticket for this game if they want one, queueing at the Sportsground on Monday morning, you can be damn sure there were people planning to do so tomorrow. Many have to plan their days, take time off work etc... around big ticket sales like this and in my opinion and experience this postponement, letting season ticket holders buy an extra ticket straight away causing many to lose their spot and the tickets.ie fiasco were bad, avoidable events in what was otherwise a very positive week for us.


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4 years 5 months ago #44232

Okay lads.
Tickets go on sale in 8 hours.
Since most here are real fans, here is a link to clan tickets.

connachtrugby.tickets.ie/Listing/EventInformation/29883

In promo code type "awayteam"
these are for Glasgow fans, so any we buy, will be less Glasgow fans in clan. I bought 4 today, and plenty of my friends bought them too.

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4 years 5 months ago #44233

Thanks for that swift4prez. Works perfectly

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4 years 5 months ago #44243

Legend Swift, cheers!!!

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